Fine print.
Important legal, ethical, and policy information for clients and visitors.
Section 1
Website Disclaimer
Section 1
Website Disclaimer
The content on this website is for informational and educational purposes only. It is not a substitute for professional medical or mental-health advice, diagnosis, or treatment. Always seek the advice of a qualified provider with any questions about a medical or psychological condition.
Visiting this website, contacting GreyStone Counseling through this website, or reading its content does not create a therapist-client relationship. A clinical relationship is established only after an intake appointment is scheduled and informed consent documents are signed.
Section 2
HIPAA Notice of Privacy Practices
Section 2
HIPAA Notice of Privacy Practices
GreyStone Counseling, PLLC is committed to protecting the privacy of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Permitted Uses & Disclosures. Your PHI may be used or disclosed for:
- Treatment — coordination of your care.
- Payment — billing and insurance processing.
- Health-care operations — quality, training, and administrative tasks.
- Other uses required or permitted by law.
Your Rights. You have the right to:
- Access and obtain a copy of your records.
- Request an amendment to your record.
- Receive an accounting of certain disclosures.
- Request reasonable restrictions on uses or disclosures.
- Receive a paper copy of this notice.
Privacy complaints may be filed with GreyStone Counseling or directly with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be retaliated against for filing a complaint.
Section 3
Good Faith Estimate (No Surprises Act)
Section 3
Good Faith Estimate (No Surprises Act)
Under Section 2799B-6 of the Public Health Service Act (the "No Surprises Act"), health-care providers are required to give clients who are uninsured or who choose not to use their insurance an estimate of expected charges for medical and mental-health services.
You have the right to receive a written Good Faith Estimate explaining how much your care will cost. Make sure to save a copy. If you receive a final bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill through the federal patient-provider dispute resolution process.
For more information, visit cms.gov/nosurprises or call 1-800-985-3059.
Section 4
Informed Consent & Service Agreement
Section 4
Informed Consent & Service Agreement
The following is provided in summary form. A full informed-consent document is reviewed and signed before treatment begins.
Nature of Therapy. Counseling is a collaborative process. Outcomes vary and cannot be guaranteed. Therapy can bring up uncomfortable feelings; most clients find these worthwhile, but you may stop services at any time.
Confidentiality & Its Limits. What you share in session is confidential except when disclosure is legally required: imminent risk of harm to self or others; suspected abuse or neglect of a child, elderly person, or disabled adult; valid court order.
Telehealth. Virtual sessions use HIPAA-compliant platforms. Telehealth carries some risk of technical issues; we plan for backups (phone) when needed. You are responsible for being in a private, safe location during sessions.
Fees, Cancellation, Termination. Fees are reviewed at intake. A 24-hour cancellation policy applies. Either party may end therapy at any time; a closing session is recommended.
Electronic Communication. Email, text, and similar channels are not fully secure. Use them only for scheduling and brief logistics.
Section 5
How to File a Complaint
Section 5
How to File a Complaint
Concerns are best resolved by speaking with Tara directly. If you would prefer to file a complaint with the licensing authority, you may contact:
Texas Behavioral Health Executive Council
1801 Congress Avenue, Suite 7.300
Austin, TX 78701
800-821-3205
For matters related to sex offender treatment specifically, you may also contact:
Council on Sex Offender Treatment
P.O. Box 149347, Mail Code 1979
Austin, Texas 78714-9347
Section 6
Cancellation Policy
Section 6
Cancellation Policy
Cancellations require at least 24 hours' notice. Late cancellations and no-shows are charged the full session fee, as that time has been reserved for you and cannot be offered to another client. Three or more no-shows or repeated late cancellations may result in termination of services and referral to another provider.