Section 1

Website Disclaimer

The content on this website is for informational and educational purposes only. It is not a substitute for professional medical or mental-health advice, diagnosis, or treatment. Always seek the advice of a qualified provider with any questions about a medical or psychological condition.

Visiting this website, contacting GreyStone Counseling through this website, or reading its content does not create a therapist-client relationship. A clinical relationship is established only after an intake appointment is scheduled and informed consent documents are signed.

Section 2

HIPAA Notice of Privacy Practices

GreyStone Counseling, PLLC is committed to protecting the privacy of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Permitted Uses & Disclosures. Your PHI may be used or disclosed for:

  • Treatment — coordination of your care.
  • Payment — billing and insurance processing.
  • Health-care operations — quality, training, and administrative tasks.
  • Other uses required or permitted by law.

Your Rights. You have the right to:

  • Access and obtain a copy of your records.
  • Request an amendment to your record.
  • Receive an accounting of certain disclosures.
  • Request reasonable restrictions on uses or disclosures.
  • Receive a paper copy of this notice.

Privacy complaints may be filed with GreyStone Counseling or directly with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be retaliated against for filing a complaint.

Section 3

Good Faith Estimate (No Surprises Act)

Under Section 2799B-6 of the Public Health Service Act (the "No Surprises Act"), health-care providers are required to give clients who are uninsured or who choose not to use their insurance an estimate of expected charges for medical and mental-health services.

You have the right to receive a written Good Faith Estimate explaining how much your care will cost. Make sure to save a copy. If you receive a final bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill through the federal patient-provider dispute resolution process.

For more information, visit cms.gov/nosurprises or call 1-800-985-3059.

Section 5

How to File a Complaint

Concerns are best resolved by speaking with Tara directly. If you would prefer to file a complaint with the licensing authority, you may contact:

Texas Behavioral Health Executive Council

1801 Congress Avenue, Suite 7.300

Austin, TX 78701

800-821-3205

bhec.texas.gov

For matters related to sex offender treatment specifically, you may also contact:

Council on Sex Offender Treatment

P.O. Box 149347, Mail Code 1979

Austin, Texas 78714-9347

CSOT_complaints@hhs.texas.gov

Section 6

Cancellation Policy

Cancellations require at least 24 hours' notice. Late cancellations and no-shows are charged the full session fee, as that time has been reserved for you and cannot be offered to another client. Three or more no-shows or repeated late cancellations may result in termination of services and referral to another provider.